The creations of Maison Perrissin-Fabert are available for purchase directly on our official website. Browse the different categories, select the piece of your choice, and add it to your cart. Once you have finalized your selection, simply follow the steps through our easy and completely secure checkout process.

The order process involves four steps:

- Log in to your personal space
Log in using your email address and password, or create an account to access your customer area and easily track your order.
- Delivery information
Enter the recipient's details and select the desired delivery method.
- Secure payment
Enter your payment information via our secure payment system.
- Order confirmation
Check all the information, then confirm your order.

Each step has been designed to guarantee a smooth, confidential experience that adheres to the standards of Maison Perrissin-Fabert.

Maison Perrissin-Fabert accepts major international bank cards, including Visa, Mastercard and American Express, as well as some digital payment methods such as Apple Pay and PayPal.

The billing address provided during the order must match the one associated with your bank card in order to validate the payment.

All transactions made on the site are fully secured using SSL encryption. Maison Perrissin-Fabert does not store any of your bank card details.

For any questions or assistance regarding payment for your order, our customer service is at your disposal.

Maison Perrissin-Fabert guarantees a completely secure online payment. Your bank details are never stored and are processed exclusively by a secure payment module using SSL encryption.

To enhance transaction security, some bank card payments (Visa, Mastercard, American Express) may be subject to the 3D Secure protocol, allowing authentication of the cardholder at the time of payment.

In some cases, additional checks may be carried out by our customer service department to prevent fraud and ensure the protection of your order.

After your order is validated, Maison Perrissin-Fabert will send you an email confirmation with the details of your purchase. Remember to check your spam folder if necessary.

You can also check the status of your orders from your customer area.

Upon shipment, you will receive an email with a tracking number, allowing you to track the delivery of your package in real time.

For any questions or assistance, our customer service is available at +33 6 09 01 52 57.

You can have your creations delivered to the address of your choice and accompany your gift with a personalized message.

For more information about delivery or personalization, contact our customer service at +33 6 09 01 52 57.

Delivery times depend on the destination and the availability of the items. In-stock items are generally shipped within 2 business days, while personalized or custom-made pieces require specific lead times.

Free delivery is offered in France and internationally via Chronopost, including customs clearance for the European Union and Switzerland. Estimated delivery times are 24 to 48 hours in France and approximately 3 days internationally.

To track your order, go to the "My Account" section located in the top right corner of our website. Log in to your personal account to access details and real-time order tracking.

You will find the essential information there: purchase confirmation, workshop preparation, shipping and carrier tracking number.

For any further questions regarding your order, our delivery times or our natural wool creations, our Customer Service is available by phone or via the form available in the "Contact Us" section.

Maison Perrissin-Fabert offers international delivery to most countries. Shipping costs and delivery times are specified during the ordering process.

All our pieces are carefully packaged and sent protected in the Maison Perrissin-Fabert Elegance wool felt bag.

Items must be returned in perfect condition, with their original packaging and all accessories (box, labels, protective materials, etc.). Personalized, engraved, or custom-made items cannot be exchanged or refunded.

You have 30 days from the date of receipt of your order to return it by mail. Products must be new, unused, and with their tags intact.

To return an item:
- Contact us via our customer service to receive your return label to affix to your package.
- Drop off the package at your nearest post office.

Exchanges can be made according to the conditions specified by the Maison. In some cases, a return followed by a new purchase is offered to guarantee the availability of the creations.

The refund is made only to the original buyer to the payment method used , within a period of up to 14 days after receipt and verification of the returned item.

You can create an account from the "Account" icon on the website to manage your personal information, addresses, and orders. To create your account on the online store, enter your email address, which will become your username, along with any other required information in the appropriate fields.

Creating an account allows you to:

- Back up and manage your personal data,
- Track your orders online,
- Stay informed about new products and news from the House.

Click on the My Account section to create your account and have a personalized space on the Maison Perrissin-Fabert website.

If you have forgotten your password, click on the My Account tab and select "Forgot your password?". For security reasons, you will receive an email with a link to reset your password.

The creations of Maison Perrissin-Fabert are made in France, in the heart of Haute-Savoie.
The House values ​​complete traceability: the wool from our Angora goats and Merino sheep is harvested locally, respecting animal welfare, then processed and crafted in collaboration with passionate and experienced French artisans, perpetuating traditional skills. Our ambition is to control the entire value chain, from raising the animals to spinning and manufacturing, directly on-site in our family workshop.

Yes, every creation from Maison Perrissin-Fabert is largely handcrafted. Our artisans perpetuate traditional French craftsmanship, guaranteeing meticulous finishes and exceptional quality. Each piece is thus unique, reflecting the Maison's exacting standards and artisanal excellence.

The House works exclusively with exceptional natural fibers, such as mohair, merino and silk, carefully selected for their sensory and thermal qualities, thus guaranteeing impeccable quality and absolute comfort.
We fully control each stage of wool processing to guarantee the integrity of the fibers, their strength and their longevity.
The House composes its yarns like a palette, playing on textures, shapes and sensations.

Yes, all of Maison Perrissin-Fabert's creations are produced in limited series to guarantee exclusivity, quality, and rarity. This approach reflects the Maison's commitment to craftsmanship and allows each piece to retain its unique and timeless character.

Our garments are made with high-quality materials and innovative artisanal techniques. To ensure their longevity, we recommend storing them in a cotton garment bag in a cool, dry place.

If exposed to rain or snow, gently hang the garment and clean it with a soft cloth to remove any traces of moisture or stains.

For wool creations, we recommend hand washing in cold water or machine washing on a delicate wool cycle, in a laundry bag, with a mild detergent. Avoid tumble drying and let dry flat, away from heat and direct sunlight, to preserve the suppleness, softness, and luster of the wool.

Always refer to the care label of each garment for specific cleaning recommendations to ensure the longevity of your items.

Yes, Maison Perrissin-Fabert is committed to sustainability, and all our pieces come with a lifetime guarantee. Our after-sales service provides ongoing support to each customer.

For any repair request, please contact our customer service department. Each request is individually assessed to determine the most suitable solution.

Our items are repaired exclusively in our workshops by our skilled craftsmen, guaranteeing quality, durability, and expertise. Common repairs include, for example: hemming, zippers, missing buttons, damaged stitching, or loose threads.

For more information, our customer service is available at +33 6 09 01 52 57 to assist you throughout the repair process.

Yes, some creations can be personalized to meet your wishes, while respecting the aesthetics and know-how of the house.

Custom projects receive personalized support. We invite you to contact the Maison to discuss your project.

The deadlines vary depending on the complexity of the creation and are communicated upon validation of the project.

Customizations can include, among other things:
- the choice of colours (subject to availability)
- the finishing touches (haberdashery, neckline, sleeve hem, hem type)
- the addition of custom embroidery
- Adjusting the cut according to your preferences

Maison Perrissin-Fabert promotes responsible production, respecting traditional French craftsmanship and selecting sustainable, locally sourced materials. Each creation thus reflects a responsible and timeless luxury, combining quality, ethics, and traceability at every stage of production, with respect for people and the planet.

Maison Perrissin-Fabert is committed to ensuring reliable and transparent traceability of its creations, by controlling as much as possible each stage of production — from raising the animals to making the pieces in its workshop in Haute-Savoie.
This approach includes the rigorous selection of local fibers, working with French spinners preserving traditional know-how, and the desire to ensure the authenticity of the origin of each material and process.
By openly sharing its history, methods and production choices, the House cultivates total transparency towards its customers, reflecting its ethical and responsible luxury.

Maison Perrissin-Fabert places animal welfare at the heart of its responsible approach. The Angora goats and Merino sheep in our flocks live outdoors in the pastures of Haute-Savoie, fed on natural grass, local hay, and pure mountain water, in a healthy and balanced environment. Shearing is carried out gently and with respect for the natural regrowth cycle of the fleeces, in order to preserve the comfort and health of the animals.
This attention to detail at every stage — from breeding to shearing — reflects the House's ethical commitment to animal life.

Maison Perrissin-Fabert places French craftsmanship and expertise at the heart of each of its creations. Every piece is made in its Haute-Savoie workshops by experienced artisans, using traditional and meticulous techniques. This approach guarantees impeccable finishes, unique products, and preserves an artisanal heritage passed down from generation to generation, reflecting the Maison's excellence and authenticity.

The Maison Perrissin-Fabert customer service team can be reached via the website's contact form. Our teams are available to answer any questions or provide assistance. You can also contact us by phone at +33 6 09 01 52 57 and by email at contact@maisonperrissinfabert.com.

You can find our products in our partner stores .

Yes, Maison Perrissin-Fabert welcomes clients by appointment and offers in-home consultations for a personalized experience. You can contact our customer service team via the website form or by email to schedule a time to discover our creations and receive tailored support.